The International Institute of Modern Butlers LLC is dedicated to raising service standards through innovative on-site and long-distance training, consultation, books, and articles that develop, modernize, & adapt the superior service standards of the old-time British butler to service professionals in any industry and market around the world.

Our goal is employers well served by employees who are capable of intelligently executed, anticipatory, and invisible service.

While the Institute provides all the usual training on mechanical skills, it has found that where employers routinely experience the most disappointment lies in the soft skills of their staff. The Institute’s specialty, therefore, is in the skills and mindset of the traditional butler as applied to the modern world’s service needs: By focusing on developing the mindset, persona, attitude, reading of employers and communication skills, the Institute’s trainers are able to ground the modern-day employee in the tried and proven approach to service developed by butlers over a millennium.

Whether establishing service for the first time or raising service standards in private, hospitality, or corporate employees, the Institute’s consultants and trainers around the world can help achieve your goals.

NEWS...

The Institute launches unique training in superior service skills and preventive, supportive and emergency medical care for cabin crew in private jets, and commercial airlines...

Companion Blog launched - The Blogging Butlers of the I.I.M.B...

A Richey report gave a resort’s butlers a three percent rating ( we’d prefer not to name them for this reason!). The Richey report that followed the Institute’s subsequent training showed an improvement of 89%. Not ideal, but closer to it.

Chairman’s latest article, “Hope Does Not Need Rose-tinted Glasses” results in much interest from around the world.

The Society and The Institute are now partnered to provide butler service for those vacationing at 5,000-plus luxury villas around the world...

The Institute has completed the industry-wide effort to standardize the definitions in private service. To read them..

Market Key, a Middle East-based placement agency with offices in two dozen countries, is appointed to develop business in the Middle East for the Institute...