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The International Institute of Modern Butlers LLC is dedicated to raising service standards through innovative on-site and long-distance training, consultation, books, and articles.
Our goal is employers well served by employees who are capable of intelligently executed, anticipatory, and invisible service.
While the Institute provides all the usual training on mechanical skills, it has found that where employers routinely experience the most disappointment lies in the soft skills of their staff. The Institute’s specialty, therefore, is in the skills and mindset of the traditional butler as applied to the modern world’s service needs: By focusing on developing the mindset, persona, attitude, reading of employers and communication skills, the Institute’s trainers are able to ground the modern-day employee in the tried and proven approach to service developed by butlers over a millennium.
Whether establishing service for the first time or raising service standards in private, hospitality, or corporate employees, the Institute’s consultants and trainers around the world can help achieve your goals.
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