EXECUTIVE COMMITTEE MEMBERS

Steven Ferry UK/USA

Chairman - Steven Ferry was born in Southern England, where he attended private schools and Art College. He worked both in the hospitality industry and in private service in England during the 1980s before training as a butler in England and then working as one in the United States. He established the International Guild of Traditional Butlers and wrote the basic manual on how to butle in the early 1990s. By the mid-1990s, he had left private service to focus on his writing and consulting.

Drawing on his early years as an educator in England, he published three textbooks for the profession - “The British Butlers Bible," "Butlers and Household Managers, 21st Century Professionals," and "Hotel Butlers, the Great Service Differentiators" and began to train butlers in private households and consult their employers about their domestic needs

He subsequently broadened his campaign to improve on service standards using the butler model, by providing training and consulting services to the hospitality industry and founding the International Institute of Modern Butlers in 2004.

In 2003, he introduced the spa butler as a resource for hotels and resorts with spas, to assist them in bringing about the ultimate spa experience for guests and in 2006 introduced rating standards to the industry for butlers in hotels. In 2007, he introduced the concept of the Guest from Hell and helped establish the HotelSafeguard program for hotels.

He is on the Editorial Board of Hotel Business magazine and writes for a variety of industry trade magazines and newsletters. He has lectured at a number of venues, including Harvard University.

As Chairman of the Board of the International Institute of Modern Butlers, he oversees the operations of its offices and trainers around the world and personally trains butlers and other household and hospitality employees on the butler model of service in private households and estates, hotels, resorts, spas and private villas.

Prior to working in the hospitality profession, Steven was a professor of education and worked in the non-profit sector in various capacities. He has close to 20 books published, as well as hundreds of articles & photographs for major US publishers and corporations.

Industry Books
The British Butlers' Bible, Mansion Publishing, 2001
Butlers and Household Managers, 21st Century Professionals, Imprint Books, 2002
Hotel Butlers, The Great Service Differentiators, Booksurge Publishing, 2004

Professional Affiliations
Founder, International Guild of Traditional Butlers, 1992
Executive Member, International Guild of Professional Butlers (past)
Founder, The International Institute of Modern Butlers
Visiting Professor, The International Butler Academy (past)
Editorial Board, Hotel Business Magazine

Monica Ferry Director

Ms. Monica Ferry was born and raised in Holland. Speaking English and Dutch fluently, French and German acceptably, she worked in the non-profit sector in Europe and the United States in a variety of capacities, including as a teacher, for over 15 years.

Monica later worked as a head housekeeper in England, as part of a household with her husband. After moving to the United States, she returned to an earlier profession as a paralegal, working for the Small Business Administration in Alaska and for the plaintiffs on the Exxon Valdez oil spill case. She subsequently earned her MBA and worked as the business manager for three small businesses in Florida.

She currently runs the day-to-day affairs of the Institute from her position as Executive Director at the Institute’s headquarters in Florida. From time to time she assists with teaching larger classes and teaching executive skills to butler managers.