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Butler Department Launch Services
1. Butler Program Length: 3 days
Purpose: To train in basic level butler skills at least cost
Curriculum: Basic butler skills taught and practiced until they can be done, plus provision of basic SOPs for these skills
2. Butler Program Length:7 days
Purpose: To institute basic butler services and organization
Curriculum: Basic butler skills and mindset training, organizing the butler department, from equipment & supplies to SOP creation
3. Butler Program Length: 12 days
Purpose: To provide all butler services, SOP creation, and apprenticeship
Curriculum: Basic butler skills, full mindset & attitude training, setting up and organizing the butler department including SOP creation, apprenticeship through soft and/or hard openings.
4. Butler Program Length: 20 days
Purpose: To help create a full and standard butler department that provides a full range of services and is set up to operate smoothly.
Curriculum: All butler skills, more advanced mindset & attitude training, setting up and organizing the butler department including SOP & manual creation, apprenticeship through soft and/or hard openings.
5. Butler Program Length: 30 days
Purpose: To help create a superior butler department that provides the top range of services to the most exclusive of clientele.
Curriculum: All butler skills, advanced mindset & attitude training, setting up and organizing the butler department including SOP & manual creation, extended apprenticeship.
Add-ons
All training programs include one-on-one assessments, graduation with certificates, full reports, media and internal PR assistance, and ongoing long distance support thereafter.
Additional Services
The Chairman of the Institute, whether on site or long-distance, can also provide marketing & PR consulting & support services, including writing and photography for in-house or press/media efforts concerning promoting the butler service for optimal return on the investment; as well as HR consulting and support concerning butler performance and retention.
Module-based training available on:
- Mindset and Winning Attitude
- Reading Guests
- Smooth and Superior Communication Skills
- Manners, Etiquette & Protocol
- Flawless Room Service
- Valeting & Care of Wardrobe
- Wines & Other Libations
- Butler Executive Training
Existing Butler Department Fine-Tuning Services
1. Butler QC Program Length: 2 days
Purpose: To provide a basic level Quality Control service at least cost
Services: Brief inspection and analysis of the existing scene (including on a “secret shopper” basis). Two four-hour training periods (one for each shift) for the butlers to address the most fundamental issues. Full report with recommendations for further improving services.
2. Butler QC Program Length:4 days
Purpose: To provide a Quality Control service that addresses and resolves key issues in providing butler service to genuine guest satisfaction
Services: Inspection and analysis of the existing scene (including on a “secret shopper” basis). Six four-hour training periods (three for each shift) for the butlers to address and be coached/drilled into competence. Full report with recommendations for further improving services, SOPs, particular individuals, and the organization.
3. Butler QC Program Length: 7 days
Purpose: To reaffirm basics of the profession, as well as put in place a wider range and improved caliber of service.
Services: Inspection and analysis of the existing scene (including on a “secret shopper” basis). Twelve four-hour training periods (six for each shift) in which weak areas are strengthened in terms of mindset/attitude, communication skills, and specific service skills, and new ones introduced. The SOPs and organization of the department is also fine-tuned. Full report with recommendations for further improving services, SOPs, particular individuals, & the organization.
4. Butler QC Program Length: 12 days
Purpose: To bring all services to the industry standards
Services: Inspection and analysis of the existing scene (including on a “secret shopper” basis). Eighteen 4-hour training periods (nine for each shift) to address any weak areas & institute new services, and so achieve the Four Butler Rating level. A day of executive training and a day of apprenticeship for the Butler Managers/Head Butlers. Full report with recommendations for ongoing improvement of services, SOPs, particular individuals, & the organization of the department.
5. Butler QC Program Length: 14 days
Purpose: To provide quality control and help achieve or re-affirm the highest standards for the industry.
Services: As in Butler QC Program 4, with additional days spent on fine-tuning in the classroom as well as en suite/apprenticing, the skills of the butlers dedicated to a single suite.
Add-ons
All training programs include one-on-one assessments, graduation with certificates, full reports, media and internal PR assistance, and ongoing long distance support thereafter.
Additional Services
The Chairman of the Institute, whether on site or long-distance, can also provide marketing & PR consulting & support services, including writing and photography for in-house or press/media efforts concerning promoting the butler service for optimal return on the investment; as well as HR consulting and support concerning butler performance and retention.
Module-based training available on:
- Mindset and Winning Attitude
- Reading Guests
- Smooth and Superior Communication Skills
- Manners, Etiquette & Protocol
- Flawless Room Service
- Valeting & Care of Wardrobe
- Wines & Other Libations
- Butler Executive Training
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Hospitality Services & Fees